FAQ

Frequently Asked Questions

Can I exchange for a different size? Yes! If you need a different size, start a return for your original item and place a new order for the size you need. This is the fastest way to make sure your new size doesn't sell out while we process your return.

What if my item arrived damaged or incorrect? We're so sorry if that happened. Please email us within 7 days of delivery with a photo of the issue and your order number and we'll make it right immediately.

Can I return a pre-order item? Yes, pre-order items follow the same 30-day return policy, with the window starting from the date your order is delivered — not the date you placed it.

How do I know if my return was received? We'll send you an email confirmation as soon as your return is inspected and your refund is processed. If you used a trackable shipping method you can also monitor delivery on your end.

How long does it take to see my refund? Once we process your refund it typically takes 5–7 business days to appear on your statement, depending on your bank or card issuer.

My 30 days just passed — can you make an exception? We understand life gets busy. Reach out to us and we'll do our best to work with you on a case by case basis.